FAQs

Are your prices in Chinese Yuans? 你的价格显示人民币？

Yes, for the convenience of our Chinese customers we display RMB prices which are converted in real time from the underlying US dollars. At the checkout, you will see the corresponding USD total on your credit card.
是的，为方便我们的中国客户换算，我们显示由美元实时转换而得的人民币价格。在结帐前，您会看到将出现在您的信用卡帐单上的美元总额。

Do you charge in US dollars? 你们以美元收费？

Yes, and your credit card charges will appear in US dollars.
是的，您的信用卡收费将出现美元。

Do I need to provide a prescription to order any of your products?
为了订购您的任何产品我需要提供处方吗？

No, because these products are considered over the counter products outside the USA no prescription is required.
不必要。因为这些产品在美国以外专柜产品认为没有处方需要。

Are these the same products my Vet sells, are these genuine?
这些和我的兽医出售的是同样的产品吗，这些是正品吗？

Yes, all our products are from the same manufacturers that provide products to your local vet.
是的，我们和您当地兽医，所有的产品都是相同厂家提供的。

How long will it take my order to arrive? 我的订单到达需要多长时间？

Shipping times vary between 4-8 business days. 运送时间是4-8个工作日之间。